[Close] 

Pacific Sales Customer Service Specialist

Our Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process.
This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management.
Key accountabilities:
  • Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation.
  • Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process.
  • Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines.
  • Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met.
  • Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources.
Basic Qualifications:
  • Ability to work successfully as part of a team
  • Able to multi-task in a fast pace environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred Qualifications:
  • High School Diploma or equivalent
  • 3 months experience in retail, customer service or related fields


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.