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General Manager

Job Description

 


GENERAL MANAGER


JOB SUMMARY


The general manager is responsible for overseeing and coordinating the planning, organizing, training,


and leadership necessary to achieve stated Hurricane Grill - Wings objectives in sales, costs, Team


Member retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The GM


should also be a scheduled manager on shifts in the restaurant and be fully integrated into daily


operations


REPORTING RELATIONSHIP


The general manager reports directly to the owner/operator. In most cases, however, and at least


initially, the owner/operator will assume the duties of the general manager.


DUTIES AND RESPONSIBILITIES


Ensures (through management staff) that all staff members arrive to work


on time, ready to work, neat, and well groomed, according to Hurricane


Grill and Wings dress and appearance standards


Understands completely all Hurricane Grill and Wings policies,


procedures, standards, specifications, guidelines, and training programs


Is responsible for the management of Food and Alcohol Costs


Builds sales and guest counts


Maximizes sales and profits by teaching, coaching, and holding meetings


Knows each staff member's name and genuinely greets and interacts with


them


Proactively handles all staff and guest requests or concerns quickly with


care and fairness


Maintains consistent staffing levels


Manages staff performance with clear feedback, recognition, reviews,


coaching/teaching, and discipline


Identifies and develops staff members for future leadership roles


Maintains outstanding restaurant appearance and sanitation


Holds self and staff accountable for attitude, behavior, results, and


Hurricane Grill and Wings standards/systems


Ensures that necessary inventories, orders, sufficient levels of product,


smallwares, and tools are maintained


Learns, lives, and teaches Hurricane Grill and Wings principles to all staff


members


Works and communicates well with people of different backgrounds,


experience levels, and personalities


Delegates and gets work done through others


Learns, teaches, and upholds food, beverage and service standards and


systems


Demonstrates a leadership style that creates a positive working


environment and remains calm during stressful and emotional situations


Is organized in all areas (e.g. personnel files, storage areas, sidework,


and scheduling)


Knows Hurricane and LTO menus completely and can teach staff to


describe taste, preparation, and ingredients of food and beverage items


Ensures that all food and products are consistently prepared and served


according to the restaurant's recipes, portioning, cooking, and serving


standards


Controls cash and other receipts by adhering to cash handling and


reconciliation procedures in accordance with restaurant policies and


procedures


Makes employment and termination decisions


Ensures guest service standards and efficient operations


Continually strives to develop your staff in all areas of managerial and


professional development


Prepares all required paperwork-- including forms, reports and


schedules--in an organized and timely manner


Ensures that all equipment is kept clean and in excellent working


condition through personal inspection and by following the restaurant's


preventative maintenance programs


Ensures that all products are received in correct unit count and condition,


and deliveries are performed in accordance with the restaurant's


receiving policies and procedures


Schedules labor as required by anticipating business activity, ensures


that all positions are staffed as needed, and ensures labor cost objectives


are met


Is knowledgeable of Hurricane Grill and Wings policies regarding


personnel and administers prompt, fair and consistent corrective action


for any and all violations of company policies, rules and procedures


Fully understands and complies with all federal, state, county, and


municipal regulations that pertain to health, safety and labor requirements


of the restaurant, Team Members and guests


Develops, plans, and implements restaurant marketing, advertising, and


promotional activities and campaigns


EDUCATION/EXPERIENCE REQUIREMENTS


Minimum 21 years of age - High school equivalency; college coursework


preferred


Previous supervisory and hospitality industry experience


Proficient communication skills in English (verbal and written)


Proven track record of success as a restaurant manager in service, food


and beverage industry, involving at least five years of front-of-the-house


operations and/or assistant management positions


Possesses excellent basic math skills and has the ability to operate a


computer or POS system


Must be Food Handler Certified


 



Company Description
New Franchise to open in Northern NJ, Sports Grill with over 30, 60" T.V.'s and 24 beer taps, serving fresh food with our specialty sauces and rubs.



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